Terms and conditions
- The ANCHO app is not a replacement for other methods of contact such as telephone, email and internet.
- In the case of an emergency (including danger to health and safety) residents should call us on 03030 300 999.
- The user of this app is solely responsible for:
- Keeping their ID and password secure.
- Notifying ANCHO of any unauthorised use of their account or any other breach of security.
- Ensuring that all the information they submit in a report is accurate and complete.
- Users must not:
- Misuse the app by introducing material which is malicious or technologically harmful.
- Reverse engineer or otherwise compromise the app or use any automated program to access ANCHO's system or the app.
- ANCHO do not warrant that access to, or the running of, the app will be uninterrupted or error free.
- ANCHO exclude liability for a failure to submit a report or where ANCHO has not received a report due to software or internet errors or unavailability, or other circumstances beyond ANCHO's control, or for unavailability of the app or the services it relies upon.
- ANCHO DO NOT accept liability for economic or consequential loss, such as loss of business or loss of profits.
- Photos of identifiable people should be absolutely avoided. ANCHO DO NOT encourage such photos.
- We strongly recommend that you password protect your phone to prevent unauthorised access to confidential reports you may choose to submit to ANCHO.
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